FAQ faq-g-pen faq-g-pen-elite faq-warranty

Is my G Pen Elite covered under warranty?

Mar 10, 2016

Grenco Science warrants the G Pen Elite against defects in materials and workmanship under normal use for a period of one (1) year from the date of retail purchase by the original end-user purchaser. If a physical defect arises and a claim is received within the Warranty Period, Grenco Science will exchange the defective product with a new product.  The Limited Warranty does not apply to normal performance degradation of batteries or neglecting to adhere to cleaning/loading instructions.

If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
Email: help@grencoscience.com
Phone: (800) 948-7480

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