Shipping Policy

Where we ship

Every gpen.com order ships from our warehouse in St. Louis, Missouri. We deliver to addresses in the 50 states, Washington, D.C. and Puerto Rico. We don’t ship to other U.S. territories or to APO/FPO/DPO military addresses.

Because of state law, we can’t ship to Maine, Utah or Vermont. If your shipping address is in one of these states, checkout will not let you complete the order.

We don’t ship outside the United States. If you’re in Canada, you can order from ca.gpen.com, and in Europe from eu.gpen.com.

Shipping costs

Standard shipping is free on orders of $75 or more (after discounts, before taxes) to the lower 48 states, Washington, D.C. and Puerto Rico. Orders under $75 ship at the rate shown at checkout. Faster options, when offered, and their cost are shown at checkout before you pay.

Orders to Alaska and Hawaii ship for a flat $20.

Sales tax is calculated at checkout based on your delivery address.

Processing time

Please allow 3 to 5 business days for your order to be processed before it ships. It can take a little longer during sales and busy periods. Orders placed in the evening, on weekends or on holidays are processed when we’re back, Monday to Friday, 10 AM to 6 PM ET.

Delivery

We ship with UPS and USPS. All delivery times shown at checkout are estimates from the carriers and aren’t guaranteed.

Some orders may need an adult (21 or over) to sign for the package on delivery. If nobody is available, the carrier will leave a notice and try again or hold the package for pickup.

Tracking

When your order ships, we’ll email you a shipping confirmation with your tracking number.

Age verification

You must be 21 or older to order from G Pen. We verify your age before payment, and we may ask you to upload a government-issued ID. See our Age Policy.

Damaged or lost orders

Please check your order as soon as it arrives. If something is damaged, missing or wrong, email help@gpen.com within 24 hours of delivery with your order number. For damage, keep the packaging and send photos of the box and the item(s).

If your tracking hasn’t moved in a while or your order never arrives, contact us with your order number. We’ll work with the carrier and make it right with a replacement or a refund. If your device stops working and it isn’t shipping damage, it’s covered by our Limited Warranty.