Age Policy

Last updated: October 10, 2026

Our products are for adults 21 and over

You must be 21 or older to use gpen.com and to buy from us. This applies in every state we ship to. We check the age of every customer before payment.

How we check your age

1. When you visit our website

We ask you to confirm that you are 21 or older. We remember your answer for 30 days with a strictly necessary cookie.

2. At checkout, before you pay

We verify your age with our partner AgeChecker.Net:

A short window opens in the checkout with the details from your order (name, date of birth and address).
In most cases your age is confirmed from these details right away.
If it can’t be confirmed that way, you’ll be asked to upload a photo of a valid government-issued ID, such as a driver’s license, state ID or passport. It is usually reviewed within a few minutes.
If your age is confirmed, you continue to payment. If it can’t be confirmed, you can’t complete the order and you are not charged.

If you have passed the check before, AgeChecker may recognize you, so you don’t need to do it again.

3. On delivery

Please make sure an adult can receive the package. Some orders may need a signature from an adult 21 or over on delivery.

What happens to your information

AgeChecker uses your details only to check your age, on our behalf.
AgeChecker deletes ID images after the check.
We keep only the result of the check (passed or not, date and method) with your order. We do not store your ID.

Our Privacy Policy has more details.

If the check fails

If your age can’t be confirmed but you are 21 or older, email us at help@gpen.com. We’ll look at it with you and, where possible, offer another way to verify your age. If you need help because of a disability, we’ll find an accessible way.